Hardware/Software Support for Faculty/Staff

Below is a list of hardware and software ITS supports for Faculty and Staff.

Software

ITS supports the following operating systems and software. However, if you are using a non-supported software package, we cannot guarantee an answer to your question.

  • Microsoft Windows 10
  • Apple OS Sierra and higher
  • Microsoft Office 2016 (Outlook, Word, Excel, Access, PowerPoint)
  • Microsoft Teams
  • Skype for Business
  • Adobe Creative Cloud
  • Internet Explorer, Mozilla Firefox, Google Chrome, Safari (MacOS), Microsoft Edge

Hardware

In 1998 Alfred University embarked on an aggressive program to upgrade desktop computers for faculty and staff. Both Windows and Apple machines are supported. Equipment and software outside the supported standards are paid for from departmental funds.

Requests for equipment not included in the original lease agreement should be directed to the appropriate college dean.

What are the benefits of being added to the leasing plan?

There are several advantages to being added to the lease. Because the leased computers have our specialized AU software and uniform hardware, we are able to turn around repairs and service in a much shorter amount of time.

The Alfred University ITS Department is able to perform most repairs right on campus. This means we can directly order parts and perform repairs on our managed systems that are covered under warranty - no waiting for the system to ship back and forth from Apple, or HP.

Another large advantage is that you will have the benefit of a new computer every three years. You won't have to worry about the system getting sluggish five years down the road and trying to find money in your budget to purchase another computer. You will have already committed the funds to refreshing the technology on a timely, three year basis.

The cost of adding an additional system to the AU Lease Program (permanent budget reallocation from your account to the leasing budget).

  • PC Desktop - $200
  • PC Laptop - $300
  • Mac Desktop - $400
  • Mac Laptop - $450

Due to New York State law, statutory allocations have slightly different terms. For more information please email Helpdesk.

Printer

If your printer is not working properly, you may call the Helpdesk (607-871-2222) for help with troubleshooting the problem. If this is a Toshiba Multi-Function Printer, you can contact the number on the front for service or supplies.