Faculty & Staff Support Resources

Website: ITS Helpdesk
Call: 607-871-2222
Email: helpdesk@alfred.edu
Request Form

Faculty & Staff Support Resources

• Online Faculty Support
• Online Faculty Resources
• Trainings Available for Faculty & Staff
• Tutorials
• Video Conferencing Policy
• Password
  • Reset my Password
  • Change Password

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Software Availability

• O365
• Microsoft Office Availability
  • Students, staff, and faculty can access Office anywhere they have an internet connection by logging into https://portal.office.com with their username and password. OneDrive, OneNote, Outlook, Teams, Word, Excel, PowerPoint, and more are available from almost any browser. There are also mobile apps available for these programs as well; try them out on your cell phone or tablet. Contact the Help Desk with questions.
• For specialized software check the Campus Computer Labs

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Computer Resources

• Video Conferencing Carts
• Campus Computer Labs
• Virtual Classrooms Connection and Scheduling Documentation
• Equipment Lending
• Remote into remote.alfred.edu, this will ONLY work with VPN connected. Remote desktop instructions.
  
  • This provides access to the following software, sites and file sharing capabilities
    
    • Email (Outlook)
    • Office 2019 (Word, Excel, PowerPoint, etc.)
    • Degree Works
    • Banner Web
    • Banner 9 Admin (INB)
    • U: Drive
    • S: Drive

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Supported Tools

• Video Conferencing Carts
• Communication Tools
  • MS Teams
  • Skype for Business
  • Zoom
• Canvas
• Ensemble Anthem Lecture Capture
• VPN
• Remote Desktop
• U:Drive

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Phone (Nortel System office phones only)

• Reference Guide
• Quick reference Guide
• Call Forward (forward phone to another number)
  • Off campus and need your phone forwarded to another number, contact auphone. Tell them your office phone number and the number you want the calls forwarded to.
• Voicemail Instructions

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