Faculty & Staff Support Resources

Website: ITS Helpdesk
Call: 607-871-2222
Email
Request Form

Faculty & Staff Support Resources

• Online Faculty Support
• Online Faculty Resources
• Trainings Available for Faculty & Staff
• Tutorials
• Video Conferencing Policy
• Password
  • Reset my Password
  • Change Password

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Software Availability

• O365
• Maple 2020 Purchase Code
• Microsoft Office Availability
  • Students, staff, and faculty can access Office anywhere they have an internet connection by logging into 0365 Portal with their username and password. OneDrive, OneNote, Outlook, Teams, Word, Excel, PowerPoint, and more are available from almost any browser. There are also mobile apps available for these programs as well; try them out on your cell phone or tablet. Contact the Help Desk with questions.
• For specialized software check the Campus Computer Labs

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Computer Resources

• Video Conferencing Carts
• Campus Computer Labs
• Virtual Classrooms Connection and Scheduling Documentation
• Equipment Lending
• Remote into remote.alfred.edu, this will ONLY work with VPN connected. Remote desktop instructions.
  
  • This provides access to the following software, sites and file sharing capabilities
    
    • Email (Outlook)
    • Office 2019 (Word, Excel, PowerPoint, etc.)
    • Degree Works
    • Banner Web
    • Banner 9 Admin (INB)
    • U: Drive
    • S: Drive

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Supported Tools

• Video Conferencing Carts
• Communication Tools
  • MS Teams
  • Zoom
• Canvas
• Ensemble Anthem Lecture Capture
• VPN
• Remote Desktop
• U:Drive

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Phone

• Reference Guide
• Business Media Phones with Skype for Business - Quick Tips
• Voicemail Instructions
• Skype for Business How To's

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