Student Support Resources

Website: ITS Helpdesk
Call: 607-871-2222
Email
Request Form

Student Resources

• Support for Online Students
• Password
  • Reset my Password
  • Change Password
• Printing
• Multi-factor Authentication
• Get Started with BannerWeb
  • Reset my Forgotten Banner Pin
• Wireless Computing

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Software Availability

• O365
• Maple 2020 Purchase Code
• Solidworks Student Engineering Kit Installation for the Web
• Microsoft Office Availability
  • Students, staff, and faculty can access Office anywhere they have an internet connection by logging into 0365 Portal with their username and password. OneDrive, OneNote, Outlook, Teams, Word, Excel, PowerPoint, and more are available from almost any browser. There are also mobile apps available for these programs as well; try them out on your cell phone or tablet. Contact the Help Desk with questions.
• For specialized software check the Campus Computer Labs

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Computer Resources

• Campus Computer Labs
• Virtual Classrooms Connection
• Equipment Lending
• Remote into remote.alfred.edu, this will ONLY work with VPN connected. Remote desktop instructions.
  
  • This provides access to the following software, sites and file sharing capabilities
    
    • Email (Outlook)
    • Office 2019 (Word, Excel, PowerPoint, etc.)
    • Degree Works
    • Banner Web
    • U: Drive
    • S: Drive

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Supported Tools

• Communication Tools
  • MS Teams
  • Zoom
• VPN
• Remote Desktop
• Canvas
• U:Drive

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