Student Support Resources
Whether you are learning on-campus or online, Information Technology Services has many resources available to you.
Table of Contents
Website: ITS Helpdesk
Call: 607-871-2222
Email: helpdesk@alfred.edu
Request Form
Student Resources
- Support for Online Students
- Password
- Printing
- Multi-factor Authentication
- Get Started with BannerWeb
- Wireless Computing
Software Availability
- O365
- Microsoft Office Availability
- Students, staff, and faculty can access Office anywhere they have an internet connection by logging into https://portal.office.com with their username and password. OneDrive, OneNote, Outlook, Teams, Word, Excel, PowerPoint, and more are available from almost any browser. There are also mobile apps available for these programs as well; try them out on your cell phone or tablet. Contact the Help Desk with questions.
- For specialized software check the Campus Computer Labs
Computer Resources
- Campus Computer Labs
- Virtual Classrooms Connection
- Equipment Lending
- Remote into remote.alfred.edu, this will ONLY work with VPN connected. Remote desktop instructions.
- This provides access to the following software, sites and file sharing capabilities
- Email (Outlook)
- Office 2019 (Word, Excel, PowerPoint, etc.)
- Degree Works
- Banner Web
- Banner 9 Admin (INB)
- U: Drive
- S: Drive
- This provides access to the following software, sites and file sharing capabilities