ITS Resources Available During Coronavirus (COVID-19)

Emergency Online Faculty Support

Back to Top of the Page

Tools Supported by Information Technology Services

Back to Top of the Page

Software Availability

Back to Top of the Page

Other Tools

Back to Top of the Page

Computer Resources

  • Remote into remote.alfred.edu (Faculty/Staff), this will ONLY work with VPN connected. Remote desktop instructions.
    • This provides access to the following software, sites and file sharing capabilities
      • Email (Outlook)
      • Office 2019 (Word, Excel, PowerPoint, etc.)
      • Degree Works
      • Banner Web
      • Banner 9 Admin (INB)
      • U: Drive
      • S: Drive

Back to Top of the Page

Phone (Nortel System office phones only)

Back to Top of the Page

Who to Ask for Help

ITS Helpdesk - 607-871-2222 - helpdesk@alfred.edu

  • Skype for Business/ Microsoft Teams/ Big Blue Button (within Canvas)
  • Office 365
  • Software licensing/ access for students
  • Equipment
  • General technology concerns (email, logging into Canvas, WIFI)

Meghanne Freivald, Online Learning Coordinator

  • Course Design Guidance
  • General and advanced Canvas tasks related to content and assignments
  • Canvas tasks requiring administrator intervention
  • Accessibility/ universal design guidelines for course materials

AU’s Librarians

  • Copyright guidance/ what to do if students do not have their books
  • General Canvas tasks related to content and assignments
  • Incorporating library resources
  • Access issues/questions regarding Kanopy

The Center for Academic Success

  • Disability accommodations in online courses
  • Accessibility/ universal design guidelines for course materials

Dan Hausman, Learning Spaces Technology Specialist

  • Ensemble Streaming
  • Ensemble Anthem (Video/ Screen Capture)

Back to Top of the Page