Information Technology Services

Student Support

Helpdesk Mission Statement

The mission of the ITS Helpdesk is to encourage, empower, and educate Alfred University faculty, staff, and students in their use of computer technology. We are committed to providing a reliable "single point-of-contact" for our users by giving courteous and prompt attention to each incoming request.

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Helpdesk Support

  • We provide phone (2222), Email, Online Help Request, and walk-in support (Herrick Library Lower Level) for questions concerning computer technology.
  • Helpdesk web page services.
  • Hardware troubleshooting phone support.
  • Printer troubleshooting phone support.
  • One-on-one or group computer training by appointment.
  • Walk-in Resource Center with access to a Mac, PC, laser printer, and scanner.

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At Alfred You Can...

  • Hook up your computer in your residence hall and obtain free access to the Internet. (Off-campus students should obtain an Internet Service Provider such as Time Warner, Verizon, etc.)
  • Have a free email account.
  • Save your work to your own user space on a server. (U:Drive)
  • Connect to the network using wireless access. For more information see: Wireless
  • Borrow equipment such as a laptop, projector or digital camera through our equipment lending program.
  • Use one of 7 public computer labs.

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Network/Email Support

Activating Your Network/Email Account

  • If you are a registered student at Alfred University, you are eligible to access the University's computer network and receive a free email account on the AU server. You will also receive an Alfred University email address. This email address is also your username. For example, if your email address is abc1@alfred.edu, your username is abc1.
  • New students activate their network and email account at the same time. To obtain a network and email account all new students must go through the activation process, even if you choose to use your own email provider, such as Gmail, Hotmail or AOL. To activate your account go to: Activation. If you are a returning student, your account is still active with the same username and password.
  • After establishing an account you can access your mail from any Internet browser, anywhere in the world using http://webmail.alfred.edu or by going to my.alfred.edu and choosing Email.
  • Electronic mail is an official means by which faculty and staff communicate important information to students. You will want to check with your professors to see if they plan on using email to contact you.

Why Activate my Network Account?

  • Having a network account allows you to access AU library databases from off-campus.
  • A network account allows you to log onto the public access computers in the computer labs and print from these computers. Without a network account you will be unable to use the printers in the open computer labs.
  • A network account allows you to access a personal network space (U drive). This space allows you to put your documents in a place that you can access from anywhere on the AU network as well as from home. You'll have access to the U drive from any networked computer.

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Web Page Creation

You can create a web page and save it to a folder in your U drive called public_html. See: Creating and Maintaining Your Own Web Page. If you need further help with your web page, call the Helpdesk and we will be happy to set up a one-on-one or group training session. We recommend that you read the "Copyright Infringement Policy"

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Software Support

We are happy to try to answer questions concerning computer software. However, if it is not an AU supported software package, we cannot guarantee an answer to your question. The supported AU software includes: Microsoft Windows XP/Vista/7, Mac OS X and higher, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, and Microsoft Outlook. We do not provide software installation or software licenses for your personal computer.

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Hardware Support

ITS technicians are certified to repair Dell, HP and Apple computers as long as there is a valid warranty. We can also troubleshoot virus and malware issues. We can recommend solutions for software and hardware problems as well. Please feel free to stop down with your computer to the ITS Helpdesk Monday - Friday, 8:30 a.m. to 4:30 p.m.

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Network Support

We help you connect your on-campus computer to the Alfred University Network by:

  • Making sure the port in your room is in working order.
  • Troubleshooting any network issues you may have.
  • Offering wireless network access points across campus. See: Wireless

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Minimum System Requirements

Engineering Suggested Recommendations

    Warrantied Service Repair for HP and Dell
    OS: Windows 7 - 64bit or Windows 8 (not a Mac due to software requirements)
    Hard Drive Space: 500 GB or larger
    Processor: Intel or AMD, Core i5 or larger
    Memory: 8 GB or higher
    Video Card: NVidia or ATI (not Intel)
    CD-ROM/CD burner/DVD drive (internal or external)
    Ethernet 10/100 Fast Ethernet card or a built in Ethernet with RJ-45 jack
    Optional for Desktops: Wireless networking card

Other Discipline Suggested Recommendations

    Warrantied Service Repair for HP, Dell, and Apple
    OS: Windows 7, 8 or Apple
    Hard Drive Space: 250 GB or larger
    Processor: Intel or AMD
    Memory: 4 GB or higher
    CD-ROM/CD burner/DVD drive (internal or external)
    Ethernet 10/100 Fast Ethernet card or a built in Ethernet with RJ-45 jack
    Optional for Desktops: Wireless networking card Wireless

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Training

We offer one-on-one or group training by appointment. Please contact the Helpdesk at x2222.

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