Student Service Center : Frequently Asked Questions

We have compiled some of our most frequently asked questions below. Please contact us if you have any additional questions we can assist in answering.

CASHNet is our online billing and payment vendor that enables students and authorized users to receive electronic notification that a new bill is available for viewing and make payment of students account fees and other miscellaneous charges online.

Please contact the appropriate office below to dispute a charge:

Office of Residence Life [607-871-2186] - Housing and/or Meal Plans, Residence Hall Damage, Lost Housing Keys

Wellness Center [607-871-2400] - Health Care Charges, Drug & Alcohol Education Class

Alfred Pharmacy [607-587-9222] - Pharmacy Charges

Powell Mail Room [607-871-2666] - Lost Mailroom Keys

AVI Dining [607-871-2247] - Lost Student ID Charges

Public Safety Office [607-871-2108] - Parking Fines

Scholes Library [607-871-2494] & Herrick Library [607-871-2184] - Library Fines

Student Affairs [607-871-2132] - Fire Safety Course

Information Technology Services [607-871-2222] - Equipment Lending Fines

For all other inquires, please contact The Student Service center directly.

The Student Service Fee is paid by all full and part-time students. The fee helps to provide for University services and student activities including the use of the campus Career Development Center, fitness center, computer labs, libraries, student centered cultural programs, the student newspaper and radio station, concerts, performances, and student organizations.

Billing statements are produced every month. Once your account reaches a zero balance, you will receive one final statement showing the zero balance. Unless additional charges or credits are added to your student account, you will not receive another billing statement for the remainder of that semester.

FERPA stands for "The Family Education Rights and Privacy Act". FERPA is a government policy that mandates that we can release information only if authorized to do so by the student. Students can authorize others to have access to their financial information by making them an authorized user on CashNet.

Failure to arrange payment by the due date indicated on your bill will result in late fees of 18% annually (1.5% per month) and a hold being placed on your account which may prevent you from registration, viewing your grades, receiving a transcript, or all of the above.

Any returned payments will result in a $25 returned payment fee and will be charged to your account in addition to the late fees noted above.

If you have not received your finalized financial aid package, you must base your payment on the amount of aid that was received during the prior academic year and arrange payment for that amount by the due date on your bill. Please contact Student Accounts to communicate the expected changes to your aid package to avoid receiving penalty for nonpayment.

If your financial aid is not showing on your bill, please make sure you have completed all of the required financial aid steps.

Your completed and outstanding steps can be found by:

  • Logging in to the secure area of BannerWeb
  • Clicking on the "Financial Aid" Tab
  • Clicking on the "Financial Aid Document Checklist" link
  • Selecting the appropriate aid year using the drop down menu and clicking "submit"

If you have satisfied all steps and your financial aid amount shown is different than you expected, please contact the Financial Aid Office directly.

If you are receiving an outside scholarship, you need to notify the Student Accounts Office directly before the scholarship will appear on your account. This can be done by submitting a copy of the scholarship letter via email or in person to the Student Accounts Office.

Yes! If your semester bill indicates a credit balance of $500 or more from INCOMING financial aid, you will receive a book advance for $500. Book advances are available in check form in your Powell Campus Mailbox the Monday before classes begin or via direct deposit. Estimated financial aid is not taken into account when calculating credit balances for book advances.

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