Return of Damaged or Incorrect Items

When defective merchandise is received from a supplier, or the item(s) received are not the item(s) specified on the purchase order, the shipment will be subject to return to the supplier for credit or exchange.  

Whenever a department needs to return merchandise to a supplier the department must: 

  • Contact Procurement within five business days of receipt of the item(s) 
  • Explain the reasons for returning the merchandise 
  • Provide the name of the supplier, purchase order number and date the order was received 

Procurement Services will work with you to determine the best path for initiating a return.

Goods Damaged in Transit 

For goods damaged in transit, the department must contact Procurement within 24 hours of receipt of the merchandise.