Return of Damaged or Incorrect Items
When defective merchandise is received from a supplier, or the item(s) received are not the item(s) specified on the purchase order, the shipment will be subject to return to the supplier for credit or exchange.
Whenever a department needs to return merchandise to a supplier the department must:
- Contact Procurement within five business days of receipt of the item(s)
- Explain the reasons for returning the merchandise
- Provide the name of the supplier, purchase order number and date the order was received
Procurement Services will work with you to determine the best path for initiating a return.
Goods Damaged in Transit
For goods damaged in transit, the department must contact Procurement within 24 hours of receipt of the merchandise.