DameWare is a program that allows ITS to remotely assist you. What this means is that ITS can connect to your computer and control it with our mouse and keyboard, just like we would if we were sitting in front of your computer. This allows us to troubleshoot and solve your computer issue over the phone.

If you do have a computer that you would like phone assistance with, please give the Helpdesk a call at 607-871-2222, and we will help you get Dameware started.