Student Support Resources
Whether you are learning on-campus or online, Information Technology Services has many resources available to you.
Table of Contents
Website: ITS Helpdesk
Call: 607-871-2222
Email
Student Resources
- Support for Online Students
- Password
- Printing
- Multi-factor Authentication
- Get Started with BannerWeb
- Wireless Computing
Computer Resources
- Campus Computer Labs
- Virtual Classrooms Connection
- Equipment Lending
- Remote into remote.alfred.edu, this will ONLY work with VPN connected. Remote desktop instructions.
- This provides access to the following software, sites and file sharing capabilities
- Email (Outlook)
- Office 2019 (Word, Excel, PowerPoint, etc.)
- Degree Works
- Banner Web
- U: Drive
- S: Drive
- This provides access to the following software, sites and file sharing capabilities
Supported Tools
- Communication Tools
- MS Teams
- Zoom
- VPN
- Remote Desktop
- Canvas
- U:Drive