Student Support

Helpdesk Mission Statement

The mission of the ITS Helpdesk is to encourage, empower, and educate Alfred University faculty, staff, and students in their use of computer technology. We are committed to providing a reliable "single point-of-contact" for our users by giving courteous and prompt attention to each incoming request.

ITS Helpdesk Support

The ITS Helpdesk provides support for questions concerning computer technology. Users may visit the ITS Helpdesk on the lower level of Herrick Library Monday through Friday from 8:30 am to 4:30 pm. Assistance is also available over the phone at 607-871-2222, email, or through an online help request.

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Available Services

student support

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Students Have Access to

  • Free Internet access in all buildings on campus, including wireless
  • An AU email account
  • Public computer labs
  • Cable TV in residence halls

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Activating Your Network/Email Account

All AU students have access to an AU email account. After you activate your account, you will be assigned an email address. Your email address is also your AU username. For example, if your email address is, your username is abc1. You should check your email regularly, as it is the official method of communication at Alfred University.

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Benefits of an AU Network Account

  • Access to AU library databases from off-campus
  • The ability to log into public lab computers and use the printers
  • Access to storage space on AU's U:Drive
  • Personal web page creation & hosting

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